Frequently Asked Questions

Simply select your preferred product and size, add it to your cart and proceed to checkout. Follow the payment instructions to complete your purchase.

If your order has not yet been processed, please contact our support team as soon as possible. We will do our best to help with your request.

Once your order is successfully placed, you will receive an order confirmation through the contact information provided during checkout.

Orders are processed promptly and dispatched according to product availability. Delivery timelines may vary depending on your location.

Yes, free shipping is available on eligible orders. Any applicable shipping charges will be clearly displayed during checkout.

Once your order has been dispatched, tracking information will be shared with you so you can follow your shipment.

International shipping availability depends on the destination. Please contact our team before placing an international order for confirmation.

We accept returns on eligible products within the applicable return window, provided the product meets our return conditions.

Size exchanges may be available depending on stock. Please contact our support team with your order details before sending anything back.

Products should be unused, unworn and returned in their original condition and packaging, along with any accessories provided with the order.

Please refer to our size guide before placing your order. If you are between sizes or need additional assistance, contact our team for guidance.

Our products are created with careful attention to detail, materials and finishing. Each piece reflects the craftsmanship and aesthetic of ELORE.

Keep your footwear away from prolonged exposure to water, allow it to dry naturally and store it in a cool, dry place. Follow the care instructions provided with your product.